Contact LendUp

We aim to respond within 2 business days. LendUp does not provide loan servicing, payment support, or account access - if your question is about a specific loan, contact the lender directly.

Contact LendUp for:

• How the site and matching process work
• Content accuracy questions or corrections
• Privacy rights requests (know, delete, correct, opt out, limit use) - see Privacy Policy
• Security concerns or suspicious communications claiming to be from LendUp
• General questions about the site, revenue model, or lender selection

Contact the lender directly for:

• Loan terms, rates, or fees - LendUp does not set these
• Payment questions, missed payments, or due dates - LendUp does not collect payments
• Account access or servicing - LendUp does not have access to your loan account
• Changing or canceling a loan - only the lender can do this
• Stopping lender or partner communications - follow their opt-out instructions; LendUp cannot stop third-party outreach on your behalf

If you're not sure who your lender is, check the loan agreement or the communication you received after being matched.

Contact the lender first. If that doesn't resolve it:

• Your state's financial regulator - for state-law violations or licensing issues
• CFPB - for deceptive practices or federal consumer protection concerns
• FTC - for fraud or scams
• [email protected] - if the issue involves the matching process itself

Your report helps us monitor network quality. For a full summary of your borrower rights, see consumer protection.

LendUp LLC is a separate company with no relationship to the former LendUp Loans LLC. We cannot access former customer accounts, loan records, or payment history. Old login credentials will not work on this site.