Frequently Asked Questions
Have a question? We have answers!
Questions about LendUp's loan application
What information do I need to provide to apply for a LendUp Loan?
The application requires some personal information (such as your address, income and social security number), plus information for a checking account that can accept electronic transfers. In some states, we may request documents to verify your income; these documents can only be accepted through an upload to our website.
Why do you need my social security number?
To verify your identity, we need personal information such as your SSN. See our Privacy and Security policy for more details.
How much can I borrow, how long will I have to pay it back and how much will the loan cost?
All of this depends on your individual state laws, your eligibility and other factors. You'll be able to see available loan amounts, durations and pricing before completing your application. See Rates and Notices for more information.
How should I choose my loan amount?
You can set your loan amount and length by adjusting the loan sliders from left to right. Once that's done, select the "Get Your Money Now" or "Apply Now" button.
How should I choose the loan length?
Select a repayment date that works best for you. We suggest choosing a pay date.
Why do you need my income information or paystub?
The laws and our eligibility requirements in some states require us to receive documentation that verifies your income. We can only accept this documentation through an upload to our website.
What kind of bank account is required to apply for a loan?
To apply for a LendUp Loan, you'll need to have a checking account that accepts ACH transfers. Unfortunately, prepaid debit cards and savings accounts cannot be used.
Can I use a bank account that's already being used by a different LendUp customer?
For security purposes, our system won't allow that (even if the other person has a LendUp account but has never actually borrowed from us). If you're receiving an error message that the banking information you're entering is already in our system, you'll need to provide a different account.
What routing number should I use?
Please use your bank's direct deposit routing number. This can be found on your checks or your bank's website; if necessary, you can also contact your bank to confirm the correct electronic routing number. (Please note this is not the wire transfer routing number.)
When can I apply for a new loan?
Check your eligibility by signing in to your dashboard.
What is Veritec?
Veritec is a third-party database that determines loan eligibility in certain states. Veritec may restrict the amount you're able to borrow and/or the length of your loan. If you believe you're being restricted, please sign in to your LendUp dashboard for more information.
Help with your LendUp loan application
Why is my phone number not being accepted?
For security reasons, our system will not allow multiple accounts to use the same contact information. If you have another number (either landline or cellphone) that you can use, please sign in to your dashboard to update your phone number and complete the verification process.
Why is my social security number not being accepted?
You may already be registered in our system under a different email address, and for security reasons, our system will not allow multiple accounts to use the same personal information. The earlier account may have been created with LendUp directly or through one of our partners. If you don't remember which email address you used previously, please search your inboxes for a welcome email from LendUp.com and sign in using that email address to view your most recent application status online.
I did not receive my email verification code. What do I do?
The email verification code is in the first LendUp email you receive; the subject line reads “Welcome to LendUp.” If you don't see it, please check your email spam or junk folder. If you still can't find it, please get in touch using the Contact Us form and we'll assist you.
I did not receive my phone verification code. What do I do?
Please request a code again by clicking the button that says “Call with Code” on the online application. Your phone should ring within seconds, and when you answer, your code will be read to you. You have the option to edit your phone number at this step. We cannot email or text your phone verification code; however, if you're still having trouble after following this process, you can call 855-200-5063 to walk through the verification steps. (Please note that this number is used only for verification purposes and not for any other servicing needs.)
I repaid my LendUp Loan and would like another one, but my dashboard indicates I still have to wait a few more days. Why?
Once you've repaid your last loan and the funds have been debited from your account, there's a required waiting period of four business days before you can apply for another loan. This gives your bank time to notify us of the transaction status.
I was approved for a loan but never received the money because my bank account information is wrong. What now?
You should receive an email from us within a few days saying that, due to incorrect information, we were unable to deposit loan funds into your bank account. Unfortunately, since we can't make any modifications to the banking information you provided at this point, your loan can't be completed. We'll email you when you're eligible to reapply.
Why was I declined for a loan?
To view additional information about this decision, please sign in to your dashboard.
When can I reapply?
We'll send you an email when you're eligible to reapply with us. Unfortunately, we don't have a specific timetable for when that may be.
Getting your LendUp loan deposited
When will my loan be deposited into my account?
You may have the option to choose your preferred deposit method:
Standard/Next Business Day: We process approved loans and send the transaction to your bank via ACH at 5 p.m. PT Monday through Friday (excluding federal banking holidays). Banks typically post the funds to your account by the next business day; actual posting time depends on your bank and may, in some cases, take more than one business day.
15-Minute Transfer (currently unavailable): 15-Minute Transfer is an optional service available to customers in select states wherein if your debit card is supported, you may choose a third-party service that enables LendUp Loan funds to be transferred to your bank within 15 minutes of application approval. Your bank determines when the funds are available to you; usually it's soon after it receives the funds, but it may be longer. Use of 15-Minute Transfer is not required for a LendUp Loan, and an additional fee will apply. We will provide an estimate of the amount of the third-party fee, but the actual amount may vary depending on your repayment schedule, changes to the outstanding balance that you and we may agree to, and other factors. Please note Standard/Next Business Day funding is always available, even if 15-Minute Transfer is not available in your state.
Same-Day (currently unavailable): If you have a Wells Fargo checking account, you are eligible to select our Same Day deposit service (as long as you complete the application process before 11 a.m. PT on business days only). Your funds should appear in your bank account by 2 p.m. PT the same day. Additional fees may apply.
What is 15-Minute Transfer?
15-Minute Transfer is an optional service available to customers in select states wherein if your debit card is supported, you may choose a third-party service that enables LendUp Loan funds to be transferred to your bank within 15 minutes of application approval. Your bank determines when the funds are available to you; usually it's soon after it receives the funds, but it may be longer. Use of 15-Minute Transfer is not required for a LendUp Loan, and an additional fee will apply. We will provide an estimate of the amount of the third-party fee, but the actual amount may vary depending on your repayment schedule, changes to the outstanding balance that you and we may agree to, and other factors. Please note Standard/Next Business Day funding is always available, even if 15-Minute Transfer is not available in your state.
15-Minute Transfer is currently unavailable.
Paying back your LendUp loan
How do I check my loan balance and due date?
Please sign in to your dashboard to view your loan details.
How does automatic repayment work?
Repayment using a checking account via ACH network: On your repayment date, LendUp will debit the amount owed from the same bank account where we deposited your loan funds. Beforehand, we may send you free text and email notifications to remind you of the upcoming withdrawal. Once the payment is withdrawn, there's typically a waiting period of 4 business days before you can apply for another loan (depending on your bank).
You also have the option of paying off your loan early using a debit card (an additional fee may apply). This payment can be submitted online after signing into your LendUp account or by calling 1-855-2LENDUP. The payment must be made by 5 p.m. PT the business day before your loan is due. See your loan agreement for more details.
Repayment by debit card with a 15-Minute Transfer loan: If your loan was deposited onto your debit card using the 15-Minute Transfer option, your repayment will be debited from the same card. You also have the option to pay with a different debit card until midnight PT the day before your due date. Repayment for 15-Minute Transfer loans cannot be made using a checking account.
Do I have other options to pay back my loan?
We also accept payment by MoneyGram and personal check. Please let us know if you'll be using one of these options.
By MoneyGram: MoneyGram payments allow you to avoid any potential issues involved with mailing and processing a check. Please contact us for instructions. There may be a fee to make a MoneyGram payment, and processing times can vary from 1-2 business days. NOTE: WE NEVER ASK FOR PAYMENT UP FRONT TO GET A LOAN. Anyone claiming to be from LendUp who asks you to submit a MoneyGram payment before getting a loan is a scammer.
By check: You may also issue a payment by check. If we receive the payment at least one day prior to your due date, we can deactivate your bank account on file for that payment (meaning it will not be used to withdraw that payment on your loan). It will take 1-2 business days after receipt for us to apply the check payment. If you have an interest-bearing loan, it will continue to accrue interest until your check payment is applied. For the most up-to-date information on how much you currently owe on your loan, please visit your dashboard.
Please include the contract number (found on your loan agreement) and/or the last four of your SSN on the check and mail the check to:
1750 Broadway, Suite 300
Oakland , CA 94612
Can I pay back my loan earlier than the due date with my checking account?
Yes. After signing in to your account, you can schedule an early ACH transaction of your full balance through your checking account. There are no additional fees to set this up; however, do keep in mind there's a processing period of four business days (which excludes weekends and national holidays) before you can apply for another loan.
If you have a 15-Minute Transfer loan through your debit card, we cannot change the repayment method to a checking account. However, you can pay with a different debit card until midnight PT the day before your loan is due.
Can I pay back my loan earlier than the due date with a debit card?
If you have a standard ACH loan (meaning your loan funds were deposited into a checking account): Sign in to your LendUp account and choose “Pay Now” to enter your debit card details and pay your balance or call us at 1-855-2LENDUP. This must be done no later than 5 p.m. PT the business day before the loan is due. While there is an additional fee, there's no processing time — so you can apply for another loan immediately (pending any state restrictions).
If you have a 15-Minute Transfer loan (meaning your loan funds were deposited onto a debit card): Sign in to your LendUp account and choose Pay Now. You can submit an early payment up to midnight PT the day before your payment is due.
I can't make my loan payment on time. What are my options?
Extend your loan: Sign in to your LendUp account. If you see an Extend button on your dashboard, you can extend the duration of your loan (to the maximum allowed by your state law). This must be done no later than noon PT the business day before your due date. If you have already extended to the maximum duration (or do not see an Extend button), please get in touch using the Contact Us form for other available options.
Enter into a payment plan: Sign in to your LendUp account. If you have a Payment Plan button on your dashboard, you can enter into a plan (as allowed by your state); there is no penalty fee. This must be done no later than noon PT the business day before your due date. If you do not see the Payment Plan button, please get in touch using the Contact Us form for other available options.
Modifications to payment schedule, such as extensions and payment plans, are not available for installment loans. If you cannot make your scheduled payment, please get in touch using the Contact Us form.
If I pay off my overdue loan, can I get another LendUp Loan?
Once you pay back your LendUp Loan, you are eligible to apply for another loan with us (pending any state law restrictions and other eligibility criteria).
Will paying late affect my credit score?
Single payment loans are not reported to the traditional big three credit bureaus. Some installment loans are credit-reporting and late payments may negatively affect your score.
What happens if I can't pay back my loan?
If you're having trouble, we'd like to help. Please contact us regarding a possible extension.
What is the Check Payment Status button?
If you have a Check Payment Status button on your LendUp dashboard, it may speed up processing times for payment. This button will appear at 8 p.m. PT the business day after your loan is due. After selecting it, please then sign into your bank account so we can determine if your payment has cleared. If we're able to verify that it has, we can mark your loan as paid off and you will be able to apply for another loan (pending any state law restrictions and other eligibility criteria). If this button doesn't work for you, you'll need to wait four business days to allow us to verify your payment with your bank. We unfortunately cannot accept verification of payment in any other form than using the Check Payment Status button.
Managing your LendUp account
I forgot my password. What do I do?
Follow the instructions here to reset it.
How do I update my email address?
How do I update my phone number?
Please sign in to your account and then use the Contact Us form to send us your new phone number. After we call that number to verify it's valid, we'll update your account accordingly. For security purposes, you cannot use a phone number that's already associated with another LendUp account.
How do I update my mailing address?
If you're a new customer who has not yet completed an application, please email us a utility bill from the last 30 days to update your address.
If you currently have a loan out with us, you will need to wait until it's paid. Then you can update your address through your dashboard.
If you've had a successful loan with us in the past and don't have one out now, you may update your address through your dashboard.
Can I delete my LendUp account?
We are required by law to keep a record of all information submitted as part of any LendUp loan application. However, rest assured that we safeguard customer information and will never sell it to third parties. For more information, please see our Privacy and Security policy.
How do I change my bank account information if I'm a loan customer?
First-time customer: If you're a first-time applicant who included your bank account information as part of your loan application, you'll need to update it over the phone with a rep from our Customer Insights team. Please request a callback at 855-253-6387.
Current customer with an outstanding loan: Bank account updates must be done at least five business days before your next payment due date. Please request a callback at 855-253-6387; we must make your update over the phone.
Current customer who's in between loans: Please sign in to your account and update the information on your dashboard.
Can I update my debit card?
We're currently unable to update debit cards for purposes of automatic payments. If you have a loan through your checking account, debit card payments can be made before 5 p.m. PT the business day before your due date. Please note that if you have a 15-Minute Transfer loan and you'd like to make payments with your new card, you may do so until midnight PT the day before your due date.
Can I use a bank account that's already being used by a different LendUp customer?
For security reasons, our system won't allow that (even if the other person has never actually borrowed from us). If you're getting an error message that the banking information you've entered is already in our system, you'll need to provide a different account.
How can I contact LendUp?
Privacy and Security
Is LendUp a legitimate company?
Is LendUp a scam?
No. We're an online lender headquartered in Oakland, California. Unfortunately, scammers sometimes use the LendUp name and pretend to be us. If you're contacted by anyone who says they're from LendUp and asks for money to complete a loan transaction, it's a scam. We never require money in advance. If you're not sure who you're talking to, please do not provide any information or money. Call us directly at 855-2LENDUP or email us at firstname.lastname@example.org.
How do I know LendUp's website is secure?
You can verify this by checking for a padlock in the upper left corner of your browser's address bar (a picture of a padlock or the word “secure” on a webpage is not sufficient). When you click on the padlock, you should see “connection is secure” and clicking on “Certificate”, you should see Issued or Verified by Amazon. For information see our Privacy and Security policy.
Which browsers does LendUp support?
LendUp.com can be accessed from most modern browsers that support strong security standards like TLS 1.2 encryption. We recommend you use the latest version of one of the following browsers:
- Google Chrome on Android, iOS, Windows, and Mac
- Firefox on Android, iOS, Windows, and Mac
- Internet Explorer on Windows
- Microsoft Edge on Windows
- Safari on iOS and Mac
I think that I may have been the victim of identity theft. What should I do?
Please reach out to us directly via email at Fraud@LendUp.com and we'll set up a time to speak with you to investigate your claim.
In general, we recommend the following to help prevent future instances of scams, identity theft and/or fraudulent activity:
Update your email addresses and passwords with other financial institutions and/or email providers - particularly if you used the same password across multiple sites
Watch out for generic-looking requests for personal information
Keep your antivirus and anti-malware software up to date
Don't get pressured into providing sensitive information
Never enter personal information in a pop-up screen
Check your online accounts and bank statements regularly
Check the accuracy of your credit report with the major credit bureau providers (Experian, TransUnion, and Equifax)
Where is LendUp based?
We're headquartered in Oakland, California.
LendUp and credit building
Does LendUp help build credit?
Repayment history (as reported to the three main credit bureaus) is one of many factors that helps determine your credit score. LendUp optionally reports loan payments to the three main credit bureaus only for installment loans at the Platinum level of the LendUp Ladder. See the LendUp Ladder page for more information about availability of credit-reporting loans in your state. If the Platinum level is not currently available in your state, that means LendUp is not able to report your payment history to the three main credit bureaus for any LendUp single payment loan offered there. We will update the LendUp Ladder page if the availability of credit-reporting loans in your state changes.
Keep in mind that there are other alternatives for credit building such as secured credit cards or lines of credit from non-profit institutions. These options may be less expensive or a better fit for your situation.
When does LendUp start credit reporting?
As you earn LendUp Ladder points in eligible states (see the LendUp Ladder page for more information on availability in your state), you could move closer to applying for credit-building loans with payments that can be reported to the three main credit bureaus. This feature is available as an option with LendUp Platinum loans. Each individual bureau determines the exact timeline in which this information is recorded and displayed on your credit report. Credit scores are determined by a number of factors (including but not limited to repayment history). Your first single payment loan will be reported to certain subprime credit bureaus, but not to the three main credit bureaus. The reporting of these single payment loans will not have an effect on your credit score with the three main credit bureaus.
Why are LendUp Loans a better alternative to payday loans?
We provide a safe, transparent loan experience for people who need to borrow money quickly. LendUp Loans are offered exclusively online and on your mobile device, so our service is convenient, fast and easy to use. With the LendUp Ladder, you can earn points that may lead to the ability to apply for loans at lower rates for longer periods of time (where available and subject to state laws and eligibility criteria in your state; see the LendUp Ladder page for more information). In addition, we have reporting relationships with the three major credit bureaus that allow us to report payments on installment loans at the Platinum Ladder level. We also offer free financial education courses to learn about credit reports, credit scores, how credit cards work and the essentials of saving.
The LendUp Ladder
How does the Lendup Ladder work?
See The LendUp Ladder.
How do I refer a friend?
We've temporarily disabled the Refer a Friend program as we work on enhancing the experience. Check your dashboard for updates.
I referred a friend to LendUp and didn't receive the points. What now?
Typically, to automatically receive points for a referral, the Refer a Friend link must be used. If your referral already completed an application without that, we'll need to add the points manually. Please have your referral sign in to LendUp and use the Contact Us form to send us a message stating they were referred by you (along with the email address you use for your LendUp account). After we receive this, we'll be able to award bonus points. Not available in Wisconsin.
Where is the LendUp Ladder available?
LendUp Ladder availability varies by state. Please see the LendUp Ladder page for more information on availability in your state.
How often does the LendUp Ladder change?
LendUp may change the Ladder (including levels, benefits, loan amounts and eligibility requirements) or suspend the Ladder from time to time in its sole discretion for a variety of reasons, including in response to economic conditions; the levels of the LendUp Ladder vary by state and the levels available to customers may vary based on my specific actions, legal requirements and other factors; and current Ladder offerings and information by signing into my dashboard or here.
If you have a question that is not on here and you think it should be, please submit it to FAQ@lendup.com