Suspicious Communication FAQ

When you choose to work with a short-term lender through our service, you can rest assured that you're financial and personal information is safeguarded from fraudulent malefactors. If you ever receive suspicious communications from someone claiming to be a representative on behalf of our service, we encourage you to proceed with caution and contact our customer support team immediately.

Below, we have provided answers to some of the most pressing questions about customer security and how to proceed if you've received a suspicious communication from someone claiming to represent your loan. Please read on to learn how to handle the situation and keep your private details safe.

Someone called me claiming to have information about my loan. Is it legitimate and should I proceed with the call?

Never share personal or financial information with anyone unless you are certain they are who they say they are. If someone has called claiming to work for our service, request their details, including their phone number. If you are unable to dial the phone number, they are likely fraudulent and you should inform our customer service team immediately.

Additionally, ask suspicious callers to give details about your loan, including the loan application number and the amount you currently owe. If they are unable to provide these details, they are phishing for information and you should hang up immediately.

A caller is claiming that I haven't completed my application. How can I check if I started an application without submitting it?

All applicants must make an account before filling out any personal or financial information. If someone has called claiming that they need more information to process your loan, log into your account and verify that you have submitted the application properly. Our service offers guaranteed decisions and will never require more information to approve your loan application.

We recommend hanging up the phone and contacting our support team to verify that your loan has been successfully processed.

Someone is calling about a loan I never requested. What should I do?

If you have previously used our service but are receiving new phone calls about a loan you didn't request, log into your online portal, and verify that no new financial products have been linked to your account. If you see a loan that you did not request, contact our customer support team immediately to rectify the situation.

Will your service contact me directly with loan offers?

We never contact prior customers with new payday loan offers. If you have received a suspicious phone call from someone offering financial products on our behave, hang up the call immediately and report it to our customer support team.

I'm worried someone stole my identity after I applied for a loan. What should I do?

If you have started to receive communications about a loan through our service but never applied for a loan, you may be the victim of identity theft. Contact our support team immediately to begin a fraud investigation and provide your phone number and email address so we can be in contact. If substantial funds are missing from your bank account, you should also contact their fraud protection team.

Identity theft can cause your credit score to suddenly drop and affect your finances for years to come. We also recommend contacting the three main credit reporting bureaus to inform them of the situation. Equifax, Experian, and Transunion all offer credit freezes to prevent further fraudulent actions and protect your credit.

Money is missing from my bank account but I don't remember processing any transactions. Is this normal?

If you are missing money from your bank account, contact your bank's fraud protection team immediately and file a complaint. They may be able to reverse the transactions and track down the fraudulent party. You can also contact law enforcement if the amount missing is substantial. If the amount is linked to our services, we can also support your claims.

How can I tell if communications are fraudulent or legitimate?

Generally speaking, scam artists are looking for two things—your financial information or a direct payment. If someone claiming to be a representative asks for an upfront payment to process your loan, assume that it is fraudulent and hang up immediately. If a “representative” ever threatens you or becomes aggressive, this is also a sign of fraudulent behavior.

Our employees are all trained to be courteous and respectful to all customers, no matter their situation. We will never request private personal information, such as your social security number or bank details, over the phone and will only ever contact you in the case that you miss back-to-back payments. Phone calls asking for private information are likely to be phishing schemes designed to defraud you of your financial records. Record the incoming phone number if possible and report it to law enforcement so that they can track down the offenders.